Shipping policy
SHIPPING POLICY
Last Updated: October 7, 2026
Thank you for shopping with SmartFinds. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for information about order processing, delivery, tracking, and other shipping-related matters.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or holidays may begin processing on the next business day.
During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.
Once an order has been processed or shipped, we may not be able to modify or cancel it.
SHIPPING & DELIVERY TIMES
Estimated delivery times are generally 5–10 business days after your order has been processed.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, customs processing, or other circumstances outside our reasonable control.
SHIPPING COSTS
Shipping costs, when applicable, will be displayed at checkout before you complete your purchase.
If an order qualifies for free shipping, this will also be displayed at checkout.
ORDER TRACKING
When tracking information is available, you will receive a shipping confirmation email containing your tracking details after your order has shipped.
Please allow some time for the shipping carrier to update tracking information after receiving your package.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at wilbensonshopify@gmail.com.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
SmartFinds is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
DELAYED PACKAGES
Occasionally, packages may experience delays due to circumstances outside our reasonable control, including carrier delays, severe weather, holidays, customs processing, or unexpected transportation disruptions.
If your tracking information has not updated for an extended period, please contact us and we will make reasonable efforts to assist you.
LOST OR DAMAGED PACKAGES
If your package arrives damaged, or you believe it has been lost during transit, please contact us as soon as possible at wilbensonshopify@gmail.com.
Please include your order number and relevant details. For damaged items, photographs of the product and packaging may help us evaluate the issue.
We will review the situation and assist you in accordance with our applicable policies and consumer protection laws.
INTERNATIONAL SHIPPING
International shipping availability, shipping costs, and estimated delivery times will be displayed at checkout when available.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
Customs processing may also affect delivery times.
RETURNS & REFUNDS
Returns, exchanges, and refunds are handled according to our Refund Policy.
Please review our Refund Policy before requesting a return or refund.
CONTACT US
If you have questions regarding shipping or your order, please contact us:
SmartFinds
Email: wilbensonshopify@gmail.com
We will make reasonable efforts to respond to customer inquiries as quickly as possible.